CUSTOMER SERVICE

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

CONSUMER DATA PRIVACY

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

SECURE TRANSMISSION

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

ORDER FULFILLMENT

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS of your subscription date.    All other items will be shipped once your order is placed.  Ammunition can not be shipped to P.O. Box; APO ;FPO all ammunition must be shipped to a physical address. 

ONLINE PRICE & DESCRIPTION ERRORS

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Deep South Defense will be the final arbiter of discrepancies in the online catalog.

AMMUNITION SUBSCRIPTION PURCHASES

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. Federal Law also prohibits the purchase of ammunition by minors, drug addicts, convicted felons, illegal aliens, the mentally ill and those convicted of a misdemeanor crime of domestic violence.   All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.  Deep South Defense reserves the right to cancel subscription at any time due to ammunition availability, market value and/or cost.   DSD will cancel all delinquent subscriptions due to lack of payment or declined payment.   The customer or subscriber is responsible for all charges until the subscriber cancels the subscription.   In store subscriptions will be cancelled if the subscriber does not pick up ammunition in store for 2 consecutive months, refund will not be granted if subscription was canceled due to subscriber not picking up subscription.  If DSD can not fill a subscription due to ammunition availability we will offer a comparable ammunition if available,  if you would like to continue subscription, if not we will cancel subscription and subscriber will not be charged.    
Orders placed with any shipping restrictions dues to local, state and federal will not be excepted.   Please check with you local law enforcement if you have questions.  Below is a quick list of restrictions this may not include all restrictions on ammunition. All subscriptions that are shipping to a location with limitations, it is the subscriber's responsibility to provide all required and necessary documentation in conjunction to  local/ state laws in a timely manner.   Subscriptions will be processed and retained until all requirements for the subscription are met.   Once all requirements are met subscriptions will be shipped. 

Alaska

No Ammo Sales

Due to Shipping Regulations. 

California

No Ammunition Sales To:

Los Angeles, Sacramento, Oakland, San Francisco

No Tracer Ammo - ALL CA 

Connecticut

Restricted Ammunition Sales (see below)

Hawaii

No Ammunition Sales

Due to Shipping Regulations

Illinois

No Ammunition Sales To:

Chicago, Cook County

All Others Require FOID card & State ID. See Instructions Below.

Massachusetts

To Valid FFL

No Tracer Ammo - ALL MA

New Jersey

Pistol Caliber Ammunition Has Restrictions. 

Require NJ Firearms ID & State ID. See Instructions Below. 

New York

To Valid FFL W/Dealer In Firearms

No Tracer Ammo - ALL NY See Instructions Below

Washington D.C.

No Ammunition Sales



Limitation of Liability
Deep South Defense shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Deep South Defense has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Indemnification
You agree to indemnify, defend, and hold harmless Deep South Defense, its owners, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

RETURNS

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:
   1. Special orders, ammunition subscriptions and products that are custom configured to your specifications.
   2. Products sold "as is" or "used" or that have been installed or used after receipt.
   3. NFA items that require ATF Transfer after the start of paperwork.
   4. Illumination devices, electronic sights, optics and night vision equipment.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. 

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.